"AI agents" within the meaning of these Terms and Conditions are automated, artificial intelligence-based communication systems used, for example, for lead generation, email, or LinkedIn communication. "Prompt templates" refer to predefined instructions for controlling AI models. "Third-party tools" are third-party services and applications used by the provider as part of the service provision (e.g., LinkedIn, Zapier, GPT, etc.). "Lead" refers to a potential business contact relevant to the marketing or sales of a customer's service or product. "Automation" refers to the technical implementation of recurring tasks through digital processes without human intervention.

These General Terms and Conditions apply to all services provided by Premier Reels SL, represented by Mr. Domenic Werners, Plaza del Gas 1, Edificio B, 4a Planta, 08003 Barcelona, ​​Spain ("Provider"), to business customers ("Customer") in connection with the conception, implementation, and support of automated sales processes through AI agents and related services.

Deviating terms and conditions of the Customer shall only apply if they have been expressly accepted in writing by the Provider.

These General Terms and Conditions apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).

The provider offers services for the analysis, implementation, and optimization of digital sales processes using AI-supported systems, in particular for lead generation and acquisition via platforms such as LinkedIn, email, Zapier, Lemlist, Dripify, Relevance AI, and other tools.

The specific scope of services (e.g., setups, modules, prompt templates, API connection, testing) is determined from the individual offer or order description

The provider is not obliged to achieve a specific economic success, but undertakes to exercise industry-standard care, to use proven methods, and to transparently document the results (e.g., monthly reports, test protocols, or documentation of agent flows).

Support or error resolution times, response times, and any service levels can be agreed separately in writing.

The provider is entitled to replace or adapt third-party tools at its own discretion to provide the service, provided that the functionality remains equivalent.

Support services and response times are based – unless otherwise agreed in writing – on the provider's normal business hours (Mon-Fri, 9:00 a.m.–5:00 p.m. CET). Guaranteed availability or performance of the third-party tools used (e.g., LinkedIn, Zapier, GPT) is excluded.

Proof of performance, such as agent configurations, reports, or logs, will be made available to the customer in a suitable form upon request.

No contractual relationship is established between the customer and the third-party providers used. Any licensing obligations or rights of use exist exclusively between the provider and the third-party provider. Direct use of the tools by the customer is not permitted without a separate agreement.

A contract is concluded by written confirmation, verbal confirmation (e.g., via video call), or digital acceptance of the offer by the customer. The start date is the contractually agreed date or, if no date is specified, the date of the first service provision.

Unless otherwise agreed in the offer, the initial contract term is 12 months from the start date of service provision.

The contract is automatically extended for a further 12 months unless terminated in writing by one of the contracting parties with four weeks' notice to the end of the respective contract term.

The right to extraordinary termination for good cause remains unaffected. Termination must be in writing and email is sufficient.

The provider endeavors to notify the customer of the impending extension at least 14 days before the expiry of the notice period. However, there is no obligation to provide a reminder. Failure to provide such a reminder does not constitute grounds for an extension of the right of termination or for any other claims.

The Customer undertakes to provide all information, access, and cooperation required for the proper provision of services in a timely, complete, and appropriate manner.

Delays resulting from a lack of cooperation shall not be the responsibility of the Provider.

Remuneration is based on the agreed fixed price or the hourly rates listed in the offer. All prices are net plus statutory VAT.

Unless otherwise agreed, the full invoice amount is due upon conclusion of the contract. Installment payments are only possible after written agreement.

The provider reserves the right to invoice partial services.

If the customer defaults on payments, the provider is entitled to charge default interest at the statutory rate as well as reminder fees.

Early termination by the customer does not release the customer from the payment of the contractually owed remuneration, unless a serious breach of duty can be proven against the provider.

Services already provided and those whose provision has already been prepared are considered to be subject to remuneration, e.g., individually created setups, prompt flows, tool configurations, etc.

Payment of the agreed remuneration is generally made via SEPA direct debit via the payment service provider GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom.

Upon conclusion of the contract, the customer grants the provider a SEPA direct debit mandate and consents to the processing of their payment data by GoCardless as part of the payment processing. Data processing is carried out on the basis of Art. 6 (1) (b) and (f) GDPR.

Payment is collected on the contractually agreed due date. The customer undertakes to ensure sufficient account funds. Costs incurred as a result of a returned direct debit are to be borne by the customer, provided that the returned direct debit is not the responsibility of the provider.

Alternatively, the provider can accept other payment methods following a written agreement.

In the event of repeated returned direct debits, the provider reserves the right to switch to alternative payment methods or to suspend services until the matter is resolved.

If the customer defaults on payment more than 10 calendar days after the due date, a first reminder will be sent. After a further 7 days, the provider is entitled to suspend performance until payment is received, without this giving rise to any right of retention or claim for a price reduction by the customer.

All materials, documents, strategies, prompt templates, automation logic, or technical setups provided by the provider are protected by copyright and remain the property of the provider.

Disclosure to third parties or commercial use outside the contractually agreed framework requires written consent.

Both parties undertake to treat all information received within the scope of the collaboration as confidential.

The granted rights of use are non-exclusive, non-transferable, and limited to the duration of the contractual relationship.

The customer is prohibited from decompiling, reverse-engineering, or using delivered logic or configurations to create their own competing systems.

In the event of violations, the provider expressly reserves the right to assert claims for injunctive relief and damages.

Both parties undertake to maintain confidentiality regarding all information received within the scope of the collaboration. This obligation also applies beyond the term of the collaboration. The obligation of confidentiality applies for a period of three years after the end of the contract.

Personal data is processed exclusively in accordance with applicable data protection regulations, in particular the GDPR.

Further information can be found in the privacy policy on the provider's website.

The provider undertakes to comply with appropriate technical and organizational measures (TOMs) in accordance with Art. 32 GDPR.

The provider uses subcontractors (e.g. GoCardless, OpenAI, Zapier) within the meaning of Art. 28 GDPR. The selection is made in compliance with appropriate contractual, technical and organizational protective measures.

For services that involve the processing of personal data on behalf of the customer, the provider will provide a contract processing agreement in accordance with Art. 28 GDPR upon request

The technical infrastructure is based on cloud services with server locations within the EU or the EEA. Support services are provided from the EU, in particular from the Barcelona location.

The provider is liable exclusively in cases of intent and gross negligence. Any further liability – in particular for indirect damages, lost profits or data loss – is excluded to the extent permitted by law.

Liability is limited to the respective contract value, unless mandatory statutory provisions conflict with this.

The provider endeavors to use up-to-date and reliable third-party tools, but assumes no liability for their permanent availability or functionality. In the event of disruptions, the provider will provide support in restoring the service to the best of its ability.

The provision of services depends in part on the technical availability and the licensing conditions of the integrated third-party tools. The provider assumes no liability for changes to these services, API limits, loss of functionality or blocking.

The provider's offer is aimed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), i.e. natural or legal persons or partnerships with legal capacity who, when concluding the legal transaction, are acting in the exercise of their commercial or independent professional activity.

The conclusion of contracts with consumers within the meaning of Section 13 of the German Civil Code (BGB) is excluded. By placing an order, the customer expressly confirms that they will use the offered services exclusively within the scope of their professional or commercial activity.

If the customer uses the services as an employee, consultant or self-employed person for professional purposes, they are also considered an entrepreneur, even if the invoice is sent to a private address.

By placing an order, the customer expressly confirms that they will use the offered services exclusively within the scope of their professional or commercial activity. The provider is entitled to request appropriate

The customer undertakes not to use the provided services in a manner that violates applicable export control regulations, sanctions lists, or applicable data protection regulations. The provider reserves the right to suspend or terminate services upon notification of such violations.

The customer also undertakes not to distribute any illegal, racist, violent, or discriminatory content via the provided systems.

If the customer culpably violates this regulation, the provider is entitled to suspend the service with immediate effect and, if necessary, claim damages.

After the end of the contract, all systems, interfaces, and access points provided by the provider will be deactivated. Archiving or data transfer will only occur upon written request and for a separate fee.

After the end of the contract, personal data will be deleted within 30 days, unless there is a legal retention obligation.

Any technical offboarding can be agreed upon for a fee.

A claim to data transfer only exists if a timely request is made in text form within 14 days of the end of the contract. Otherwise, no subsequent release will be made.

The law of the Kingdom of Spain shall apply exclusively. The place of jurisdiction, to the extent permitted by law, is Barcelona, ​​Spain.

By express written agreement, German law may apply, particularly in the case of public-law clients or corporate regulations.

The Provider is entitled to use the Customer's name, company name, and company logo for reference purposes. This includes, in particular, mentioning them on its own website, in presentations, social media posts, pitch documents, offers, and other marketing materials (e.g., brochures, landing pages, email campaigns).

The mention may also be in the form of a customer logo, provided that it is publicly available or has been provided by the Customer. Any further representation (e.g., in the form of case studies, testimonial videos, or quotes) will only take place with the Customer's separate written consent.

The Provider undertakes to ensure that references are factual and appropriate and not to disclose any confidential or sensitive information.

The Customer may object to the use of its name or logo for reference purposes at any time with future effect. The objection must be declared to the Provider in text form (e.g., by email). In this case, the provider undertakes to immediately cease use and update or remove the material at the earliest opportunity.

The first use of the name or logo shall occur no earlier than the actual commencement of service provision.

The provider undertakes to use the customer logo only in a neutral, factual context that does not implicitly or explicitly evoke political, discriminatory, or business-damaging associations.

The place of performance is the registered office of the provider, Barcelona (Spain). The law of the Kingdom of Spain applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Should individual provisions of these General Terms and Conditions be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. In this case, the parties undertake to agree on a provision that most closely approximates the economic purpose of the invalid clause.

The provider reserves the right to adapt these General Terms and Conditions with future effect. Changes will be communicated to the customer in text form at least 14 days in advance. Objection can be made in text form within 14 days.